Returns & Exchanges
We want you and your doll to be happy, so if for any reason you are not satisfied with your purchase, you may return it for a refund or exchange within 90 days. Items must be in their original condition and include all packaging to ensure a seamless processing experience.
Start Your Return
Visit our online Returns Center and enter your order number and billing zip code to locate your purchase and select the items you wish to return.
Print Your Label
Select your preferred return method to generate a prepaid shipping label, which will be sent to your email for easy printing at home.
Pack Your Items
Carefully place your items in the original shipping box or a sturdy mailer, ensuring all tags and accessories are included, and securely attach the return label.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking number handy to monitor your refund status as it moves through our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing